Frequently Asked Questions
Services
Do you repair or install equipment (eg. Furnace, Water Heater, Humidifier...)?
We strictly complete General Inspection and Preventative Maintenance Services as recommended by the manufacturer and as expected of homeowners only. Any warranty work or installation required must be directed to a Specialist of or the Manufacture itself.
Will you upsell me to other companies?
No! To maintain our unbiased integrity, we will only identify the issue(s) or potential issue(s) and recommend specialized attention/work if necessary, but we will NOT upsell you to other companies.
Is the Initial Assessment required for every new home registered?
Yes! We will need to complete an assessment to determine what status and tools is required for every equipment in your home. Meanwhile, we will also complete a Quarterly Service and more to provide you with an accurate assessment and recommendation.
Will this void my warranty?
We strictly do the general inspection and maintenance services as recommended by the manufacturer and as expected of homeowners only. If you require further attention on the equipment, we will notify you to contact a specialist at that point.
If I hire Safe Nest, does that mean my equipment will never break?
Equipment wear and tear is bound to happen regardless of maintenance. Our preventative work is to prolong the process of wear and tear of the equipment in your home while providing you with Proactive Preventions.
Does Safe Nest provide all the tools and materials?
Yes, we provide all tools, machinery, equipment, materials, supplies, and any other items or parts necessary to deliver the Services to you.
Payments
Do you take credit card payments?
Yes, we do. We take credit card payments for both one-time services and for monthly subscription plans.
Do we have to sign-on to a subscription or can we pre-pay upfront?
There is no obligation to commit to any subscriptions. We do have an option for you to pre-pay for services.
If we choose to go with a subscription plan, is there any minimum term we have to subscribe to?
Yes! They are all one year subscriptions.
Can I pay for one-time walkthrough of my home?
Yes, of course! If you need just an Annual Maintenance to be done, we can schedule for that at or after your Initial Assessment.
Do you accept cash or email-transfer payments?
Unfortunately, not at this time.
How do I change or cancel the subscription?
The subscription will remain in effect until we receive a written notification of any changes or termination. This notification must be received at least ten (10) business days before the next debit is scheduled. You may send an email to us at info@safenesthomes.com. Please see Terms & Conditions on your Invoices for details.
Scheduling
I need to rebook/cancel my appointment, what should I do?
You may send the email to us at info@safenesthomes.com. Rebooking appointments are available up to 24 hours before your appointment. Please see Terms & Conditions on your Invoices for details.
I can only do weekends, can you come on the weekends?
Unfortunately, not at this time.
What is the window of time available for delays?
If you will be late for an appointment by 10-15 minutes, that will be ok. If the appointment is delayed by more than 30 minutes, it will be considered as a missed appointment.
Oh no! I missed an appointment, what happens now?
Unfortunately, missed scheduled appointments by the Client without notice will be deemed an automatic forfeit of the appointment without refunds or rebooking options.
My technician missed our appointment, what happens now?
Missed scheduled appointments, or rebooking appointments within 24 hours by Safe Nest, we will provide you with one free Quarterly Service.
Client Hub
What is Client Hub?
It is Customer Portal where you can look at your past or upcoming appointments, a recent quote, check which invoices need to be paid, print a receipt, or request for new work— you can do it all in one place.
How does it work?
After you signup, we will be contacting you to answer any questions you may have, then set you up with a Discovery Session. Once that is confirmed, we will send you an email invitation to log in.
Which email address did I used to login?
It is the email address you used when you initially signed up. If you don't remember which email address you used, try searching for a previously sent email by typing in "Safe Nest". When you see an email pull up, click into the email and you can see which email you had previously used and that will be your login email address you need.
No passwords?
This invitation email sent after the Discovery Session is set, it will include your secure personalized link, and this same link will also be included with each quote/invoice we email you. This means no pesky usernames and passwords to track and/or reset.
DID YOU KNOW?
FURNACE
A well-maintained furnace can last at least 15 to 20 years, but completing annual maintenance and being diligent with repairs can extend its life even longer up to 30 years.